Consumer Duty Champion Role Profile

Ensure your firm meets FCA expectations on Consumer Duty with a ready-to-use Consumer Duty Champion Role Profile. This digital download gives you a Board-level job description template, tailored to both the original FCA requirements and industry best practice, so you can appoint the right person and document their responsibilities with confidence.

What is the Consumer Duty Champion Role?

The Consumer Duty Champion is—if appointed—a Board or equivalent senior leader who supports the Chair and CEO in making sure the FCA’s Consumer Duty is actively considered in strategic decisions and ongoing governance. The Champion offers independent challenge to the Board and management, helping to embed a customer outcomes focus into your culture and processes. Although from 27 February 2025 there’s no longer a mandatory FCA expectation to appoint a Champion, many firms find the role valuable for keeping Consumer Duty central to their approach.

Why Use Our Consumer Duty Champion Role Profile?

• Immediately access an FCA-informed, best practice role profile, saving you time and effort when updating or creating the job description.

• Supports independent challenge and Board-level oversight.

• Highlights key skills, competencies, and responsibilities needed.

• Clearly marks sections where you can add business-specific or personal detail.

Your Digital Download Includes:

• The full Consumer Duty Champion role profile (Microsoft Word, easily editable).

• Standard UK job description sections: responsibilities, required skills, and competencies.

• FCA obligations mixed with practical, actionable steps.

• Guidance for customising the profile for your firm or appointee.

• Best practice tips for adapting as FCA expectations evolve.