The “Compliance Officer Consumer Duty Toolkit” is tailored to support Compliance teams in upholding the Consumer Duty framework and ensuring customer protection. The toolkit includes:
- A Vulnerable Customer Fact Sheet, offering guidelines to identify and support vulnerable customers in line with FCA requirements.
- A Consumer Duty Document Checklist for implementing and maintaining the framework across various operational facets, complete with necessary documentation updates.
- A Consumer Duty Management Information Template for data-driven consumer interaction analysis and improvement, featuring components for analytical assessment, action planning, and compliance monitoring.
- The Consumer Duty Key Questions Checklist, encompassing FCA’s Key Questions to document and monitor compliance efforts.
- A Consumer Duty Board Report Template, facilitating the creation of an annual board report on Consumer Duty compliance, customisable to individual firm requirements.
These resources collectively furnish Compliance teams with a robust structure to ensure consumer interests are central to business practices and regulatory mandates are met efficiently.
Reviews
There are no reviews yet.