Vulnerable Customer Policy Template | Credit Broking

Ensure fair treatment and compliance with FCA regulations using our comprehensive Vulnerable Customer Policy. This ready-to-use template helps firms identify, support, and treat vulnerable customers in line with the FCA’s Principles for Businesses (PRIN 2.1), Consumer Duty (PRIN 2A), and FG21/1 guidance on fair treatment.

What’s Included:

• Defined roles and responsibilities for staff, compliance, and senior management
• Guidance on identifying vulnerable customers
• Support measures and communication best practices
• Oversight, monitoring, and escalation procedures
• Recordkeeping and Consumer Duty alignment

Why You Need a Vulnerable Customer Policy for Credit Broking

Customers facing health, financial, or communication challenges require additional care. This policy ensures your firm meets regulatory standards while delivering fair and appropriate treatment throughout the customer journey.

Who is it for?

Perfect for credit-broking firms and businesses introducing customers to finance providers.