A clear, practical Complaints Handling Policy for Credit-Broking firms. Enabling you to treat your customers fairly. Investigate complaints are impartially and use lessons learned for service improvements.
What’s Included in this Policy
- Defined roles and responsibilities for staff, compliance, and senior management
- Customer Awareness
- Consumer Duty
- Oversight and monitoring
- Escalation, recordkeeping, and disciplinary provisions
Why You Need a Complaints Handling Policy for Credit Broking
This policy supports credit broking firms who need to demonstrate how they manage any customer complaints, including those relating to credit broking activities.
Who is it for?
Perfect for credit-broking firms and businesses introducing customers to finance providers.
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