FREQUENTLY ASKED QUESTIONS

Please email hello@leamancrellin.co.uk with details of the error you are receiving, a screenshot of the error is especially helpful, and we will be able to help.

Please check your spam or junk folder as the email sometimes ends up there.

We take the security of the information you provide very seriously, which is why we insist on using an SSL Security Certificate, issued by the most trusted provider possible. We provide more information about your security and privacy here.

Yes you can. As you move through the checkout process and reach the payment options page you will find the option to select “Manual Payments” check this box and you can arrange for an invoice to be issued to your company which, on receipt of payment, you will a link to download your product(s).

Yes your confirmation email will include a link to view your VAT invoice which will show the VAT payable and can be used as a VAT receipt.

If you would like a copy of your invoice, then please log in to your account online where you can view your VAT invoice either online or download it as a pdf.

We accept all major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro. We also accept Pay Pal. All orders are processed and charged in one payment at the time of placing the order.
 
You can also pay by invoice. As you move through the checkout process and reach the payment options page you will find the option to select “Manual Payments” check this box and you can arrange for an invoice to be issued to your company which, on receipt of payment, you will a link to download your product(s).

To make the order process quick and easy you have the option to save your card details for future purchases. Card information is not stored wihtin our systems but with our payment provider who is PCI DSS Level 1 compliant. This is safe and secure and all data is encrypted. Our team have no access to view these details. More details can be found here.

Your can view your orders in your online account. This will include details of the payment that you have made. Please let us know if you have any questions or concerns so that we can investigate and rectify any payment issues you have.

No, all our products are digital downloads which are free of any delivery charges.

All orders will be confirmed by email to the email address that you provide when you place your order. This will provide details of what you have ordered, your address and when you can expect to receive your digital download. If you do not receive an order confirmation, please check in your spam or junk folder as it may have ended up in there. If you need your download link or a copy of your invoice, you can find this in Your Orders section of your online account.

You will receive an email containing your digital download immediately after successfully placing your order. If you do not receive a digital download email please check in your spam or junk folder as it may have ended up in there. If you need a copy of your download link you can obtain this by logging in to your account online and checking Your Orders.

Please let us know if you could not find what you were looking for. We are always creating new digital downloads and are happy to consider any requests that you may have. There is no obligation on you for making a request and no charge to you for doing so.

You can find our full terms and conditions at www.leamancrellin.co.uk/tcs

We process our orders instantly. You will receive an email with your digital download within minutes of placing your order. If you do not receive the email please check your spam or junk folders as sometimes the emails end up there. If you would like a copy of the email please contact us.

Yes, you will receive an email with your digital download as soon as you complete the checkout process. This will contain all your items. If there is anything missing, please email hello@leamancrellin.co.uk and we will investigate for you.

Once you have placed your order online you can add new products by starting a new shopping cart. We are not able to add items after you have completed the checkout process.

We process our orders instantly and downloads are available immediately. We may be able to arrange cancellation provided you prove that you have not downloaded the product. In this instance please email your proof to hello@leamancrellin.co.uk and we can arrange the cancellation for you.

Every digital download is intended to be intuitive and easy to follow. Where there are elements of a product that are more complex such as the inclusion of a drop down menu in an Excel sheet, we provide instructions on how to use that drop down.

We are happy to talk you through the specific issues that you are having. You can contact us here.

Our items are digital downloads, so they are yours as soon as you download them from the email you will receive. We strive to provide the best quality products created exclusively for Leaman Crellin Limited. In the unlikely event of a product slipping below our usual high standards we undertake to restore the product to our usual high standards. All we ask is that you please give us feedback on how the product does not meet your expectations. If you have a problem with a digital download that you have purchase please contact us as soon as possible and we will advise you on the best course of action and next steps.

If you have a problem with a digital download that you have purchase please contact us as soon as possible and we will advise you on the best course of action and next steps.

Full information on your security and privacy can be found here.

If you want to change any aspect of your marketing preferences, you can change your settings in your online account or contact us at privacy@leamancrellin.co.uk.

We provide the vast majority of our services virtually: online, by video call, telephone, and webinar. On the odd occasion that we need to provide services onsite then we travel to your office.

You can call us on 020 3576 3349
By email hello@leamancrellin.co.uk
Full contact details can be found here