Concise Vulnerable Customers Fact Sheet for frontline staff training. Helps employees recognise vulnerability indicators and deliver better outcomes under Consumer Duty.
With the FCA focus on staff training, this invaluable tool equips employees to recognise and engage with vulnerable customers, promoting better outcomes and support throughout the customer journey.
Our Vulnerable Customers Fact Sheet is a helpful resource designed for financial firms to enhance their understanding of vulnerability and support under the new Consumer Duty.
By addressing the diverse needs of customers, including those with vulnerability, firms can ensure compliance with the Consumer Duty and provide optimal customer care.
Contained within your digital download are:
- The fact sheet
- Guidance on identifying characteristics of vulnerability
- Consideration of the interplay between protected characteristics and vulnerability
- Best practice for handling Vulnerable Customers
- FCA requirements
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